diff --git a/support/doctype/support_ticket/get_support_mails.py b/support/doctype/support_ticket/get_support_mails.py
index 12c2fbc7702..e5e99f5942e 100644
--- a/support/doctype/support_ticket/get_support_mails.py
+++ b/support/doctype/support_ticket/get_support_mails.py
@@ -63,8 +63,8 @@ class SupportMailbox(POP3Mailbox):
 		mail.save_attachments_in_doc(ticket.doc)
 				
 		make(content=mail.content, sender=mail.from_email, 
-			doctype="Support Ticket",
-			name=thread_id, lead = ticket.doc.lead, contact=ticket.doc.contact)
+			doctype="Support Ticket", name=ticket.doc.name, 
+			lead = ticket.doc.lead, contact=ticket.doc.contact)
 
 	def send_auto_reply(self, d):
 		signature = self.email_settings.fields.get('support_signature') or ''