diff --git a/home/page/latest_updates/latest_updates.js b/home/page/latest_updates/latest_updates.js
index 926d607e8fe..80d3d5ff7e4 100644
--- a/home/page/latest_updates/latest_updates.js
+++ b/home/page/latest_updates/latest_updates.js
@@ -1,4 +1,8 @@
erpnext.updates = [
+ ["4th January 2013", [
+ "Support Analytics: Simple Tool to Plot Number Tickets and time to Closing",
+ "Workflow: Added Workflow Help",
+ ]],
["2nd January 2013", [
"Permission Manager: New Design with better help and better advanced permission selection.",
"User Properties: Better way to set User Properties (defaults).",
diff --git a/startup/report_data_map.py b/startup/report_data_map.py
index c7a8ab7e7ef..41d6cb868aa 100644
--- a/startup/report_data_map.py
+++ b/startup/report_data_map.py
@@ -215,6 +215,13 @@ data_map = {
"parent": ["Purchase Invoice", "name"],
"item_code": ["Item", "name"]
}
+ },
+
+ # Support
+ "Support Ticket": {
+ "columns": ["name","status","creation","modified"],
+ "conditions": ["docstatus < 2"],
+ "order_by": "creation"
}
}
diff --git a/support/page/support_analytics/__init__.py b/support/page/support_analytics/__init__.py
new file mode 100644
index 00000000000..e69de29bb2d
diff --git a/support/page/support_analytics/support_analytics.js b/support/page/support_analytics/support_analytics.js
new file mode 100644
index 00000000000..e310df30a3a
--- /dev/null
+++ b/support/page/support_analytics/support_analytics.js
@@ -0,0 +1,91 @@
+wn.pages['support-analytics'].onload = function(wrapper) {
+ wn.ui.make_app_page({
+ parent: wrapper,
+ title: 'Support Analytics',
+ single_column: true
+ });
+
+ new erpnext.SupportAnalytics(wrapper);
+
+ wrapper.appframe.add_home_breadcrumb()
+ wrapper.appframe.add_module_breadcrumb("Support")
+ wrapper.appframe.add_breadcrumb("icon-bar-chart")
+}
+
+erpnext.SupportAnalytics = wn.views.GridReportWithPlot.extend({
+ init: function(wrapper) {
+ this._super({
+ title: "Support Analtyics",
+ page: wrapper,
+ parent: $(wrapper).find('.layout-main'),
+ appframe: wrapper.appframe,
+ doctypes: ["Support Ticket", "Fiscal Year"],
+ });
+ },
+
+ filters: [
+ {fieldtype:"Select", label: "Fiscal Year", link:"Fiscal Year",
+ default_value: "Select Fiscal Year..."},
+ {fieldtype:"Date", label: "From Date"},
+ {fieldtype:"Label", label: "To"},
+ {fieldtype:"Date", label: "To Date"},
+ {fieldtype:"Select", label: "Range",
+ options:["Daily", "Weekly", "Monthly", "Quarterly", "Yearly"]},
+ {fieldtype:"Button", label: "Refresh", icon:"icon-refresh icon-white", cssClass:"btn-info"},
+ {fieldtype:"Button", label: "Reset Filters"}
+ ],
+
+ setup_columns: function() {
+ var std_columns = [
+ {id: "check", name: "Plot", field: "check", width: 30,
+ formatter: this.check_formatter},
+ {id: "status", name: "Status", field: "status", width: 100},
+ ];
+ this.make_date_range_columns();
+ this.columns = std_columns.concat(this.columns);
+ },
+
+ prepare_data: function() {
+ // add Opening, Closing, Totals rows
+ // if filtered by account and / or voucher
+ var me = this;
+ var total_tickets = {status:"All Tickets", "id": "all-tickets",
+ checked:true};
+ var days_to_close = {status:"Days to Close", "id":"days-to-close",
+ checked:false};
+ var hours_to_close = {status:"Hours to Close", "id":"hours-to-close",
+ checked:false};
+
+
+ $.each(wn.report_dump.data["Support Ticket"], function(i, d) {
+ var dateobj = dateutil.str_to_obj(d.creation);
+ var date = d.creation.split(" ")[0];
+ var col = me.column_map[date];
+ if(col) {
+ // just count
+ var day_diff = dateutil.get_diff(d.modified, d.creation);
+ var hour_diff = dateutil.get_hour_diff(d.modified, d.creation);
+
+ total_tickets[col.field] = flt(total_tickets[col.field]) + 1;
+ days_to_close[col.field] = flt(days_to_close[col.field]) + day_diff;
+ hours_to_close[col.field] = flt(hours_to_close[col.field]) + hour_diff;
+ }
+ });
+
+ // make averages
+ $.each(this.columns, function(i, col) {
+ if(col.formatter==me.currency_formatter && total_tickets[col.field]) {
+ days_to_close[col.field] = flt(days_to_close[col.field]) / flt(total_tickets[col.field]);
+ hours_to_close[col.field] = flt(hours_to_close[col.field]) / flt(total_tickets[col.field]);
+ }
+ })
+
+ this.data = [total_tickets, days_to_close, hours_to_close];
+ },
+
+ get_plot_points: function(item, col, idx) {
+ return [[dateutil.str_to_obj(col.id).getTime(), item[col.field]],
+ [dateutil.user_to_obj(col.name).getTime(), item[col.field]]];
+ }
+
+});
\ No newline at end of file
diff --git a/support/page/support_analytics/support_analytics.txt b/support/page/support_analytics/support_analytics.txt
new file mode 100644
index 00000000000..587bd935473
--- /dev/null
+++ b/support/page/support_analytics/support_analytics.txt
@@ -0,0 +1,32 @@
+[
+ {
+ "owner": "Administrator",
+ "docstatus": 0,
+ "creation": "2013-01-04 15:31:45",
+ "modified_by": "Administrator",
+ "modified": "2013-01-04 15:38:44"
+ },
+ {
+ "name": "__common__",
+ "title": "Support Analytics",
+ "doctype": "Page",
+ "module": "Support",
+ "standard": "Yes",
+ "page_name": "support-analytics"
+ },
+ {
+ "name": "__common__",
+ "parent": "support-analytics",
+ "doctype": "Page Role",
+ "parenttype": "Page",
+ "role": "Support Team",
+ "parentfield": "roles"
+ },
+ {
+ "name": "support-analytics",
+ "doctype": "Page"
+ },
+ {
+ "doctype": "Page Role"
+ }
+]
\ No newline at end of file
diff --git a/support/page/support_home/support_home.html b/support/page/support_home/support_home.html
index ed01fa094e3..d444d73dcef 100644
--- a/support/page/support_home/support_home.html
+++ b/support/page/support_home/support_home.html
@@ -27,6 +27,17 @@
Reports
+
+
+
Support Ticket trends and response.
+
+
+
+
+ Reports