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Ankush Menat
2022-03-28 18:52:46 +05:30
parent 21e00da3d6
commit 494bd9ef78
1395 changed files with 91704 additions and 62532 deletions
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343
erpnext/support/report/issue_summary/issue_summary.py
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@@ -12,6 +12,7 @@ from frappe.utils import flt
def execute(filters=None):
return IssueSummary(filters).run()
class IssueSummary(object):
def __init__(self, filters=None):
self.filters = frappe._dict(filters or {})
@@ -27,83 +28,78 @@ class IssueSummary(object):
def get_columns(self):
self.columns = []
if self.filters.based_on == 'Customer':
self.columns.append({
'label': _('Customer'),
'options': 'Customer',
'fieldname': 'customer',
'fieldtype': 'Link',
'width': 200
})
if self.filters.based_on == "Customer":
self.columns.append(
{
"label": _("Customer"),
"options": "Customer",
"fieldname": "customer",
"fieldtype": "Link",
"width": 200,
}
)
elif self.filters.based_on == 'Assigned To':
self.columns.append({
'label': _('User'),
'fieldname': 'user',
'fieldtype': 'Link',
'options': 'User',
'width': 200
})
elif self.filters.based_on == "Assigned To":
self.columns.append(
{"label": _("User"), "fieldname": "user", "fieldtype": "Link", "options": "User", "width": 200}
)
elif self.filters.based_on == 'Issue Type':
self.columns.append({
'label': _('Issue Type'),
'fieldname': 'issue_type',
'fieldtype': 'Link',
'options': 'Issue Type',
'width': 200
})
elif self.filters.based_on == "Issue Type":
self.columns.append(
{
"label": _("Issue Type"),
"fieldname": "issue_type",
"fieldtype": "Link",
"options": "Issue Type",
"width": 200,
}
)
elif self.filters.based_on == 'Issue Priority':
self.columns.append({
'label': _('Issue Priority'),
'fieldname': 'priority',
'fieldtype': 'Link',
'options': 'Issue Priority',
'width': 200
})
elif self.filters.based_on == "Issue Priority":
self.columns.append(
{
"label": _("Issue Priority"),
"fieldname": "priority",
"fieldtype": "Link",
"options": "Issue Priority",
"width": 200,
}
)
self.statuses = ['Open', 'Replied', 'On Hold', 'Resolved', 'Closed']
self.statuses = ["Open", "Replied", "On Hold", "Resolved", "Closed"]
for status in self.statuses:
self.columns.append({
'label': _(status),
'fieldname': scrub(status),
'fieldtype': 'Int',
'width': 80
})
self.columns.append(
{"label": _(status), "fieldname": scrub(status), "fieldtype": "Int", "width": 80}
)
self.columns.append({
'label': _('Total Issues'),
'fieldname': 'total_issues',
'fieldtype': 'Int',
'width': 100
})
self.columns.append(
{"label": _("Total Issues"), "fieldname": "total_issues", "fieldtype": "Int", "width": 100}
)
self.sla_status_map = {
'SLA Failed': 'failed',
'SLA Fulfilled': 'fulfilled',
'First Response Due': 'first_response_due',
'Resolution Due': 'resolution_due'
"SLA Failed": "failed",
"SLA Fulfilled": "fulfilled",
"First Response Due": "first_response_due",
"Resolution Due": "resolution_due",
}
for label, fieldname in self.sla_status_map.items():
self.columns.append({
'label': _(label),
'fieldname': fieldname,
'fieldtype': 'Int',
'width': 100
})
self.columns.append(
{"label": _(label), "fieldname": fieldname, "fieldtype": "Int", "width": 100}
)
self.metrics = ['Avg First Response Time', 'Avg Response Time', 'Avg Hold Time',
'Avg Resolution Time', 'Avg User Resolution Time']
self.metrics = [
"Avg First Response Time",
"Avg Response Time",
"Avg Hold Time",
"Avg Resolution Time",
"Avg User Resolution Time",
]
for metric in self.metrics:
self.columns.append({
'label': _(metric),
'fieldname': scrub(metric),
'fieldtype': 'Duration',
'width': 170
})
self.columns.append(
{"label": _(metric), "fieldname": scrub(metric), "fieldtype": "Duration", "width": 170}
)
def get_data(self):
self.get_issues()
@@ -112,26 +108,37 @@ class IssueSummary(object):
def get_issues(self):
filters = self.get_common_filters()
self.field_map = {
'Customer': 'customer',
'Issue Type': 'issue_type',
'Issue Priority': 'priority',
'Assigned To': '_assign'
"Customer": "customer",
"Issue Type": "issue_type",
"Issue Priority": "priority",
"Assigned To": "_assign",
}
self.entries = frappe.db.get_all('Issue',
fields=[self.field_map.get(self.filters.based_on), 'name', 'opening_date', 'status', 'avg_response_time',
'first_response_time', 'total_hold_time', 'user_resolution_time', 'resolution_time', 'agreement_status'],
filters=filters
self.entries = frappe.db.get_all(
"Issue",
fields=[
self.field_map.get(self.filters.based_on),
"name",
"opening_date",
"status",
"avg_response_time",
"first_response_time",
"total_hold_time",
"user_resolution_time",
"resolution_time",
"agreement_status",
],
filters=filters,
)
def get_common_filters(self):
filters = {}
filters['opening_date'] = ('between', [self.filters.from_date, self.filters.to_date])
filters["opening_date"] = ("between", [self.filters.from_date, self.filters.to_date])
if self.filters.get('assigned_to'):
filters['_assign'] = ('like', '%' + self.filters.get('assigned_to') + '%')
if self.filters.get("assigned_to"):
filters["_assign"] = ("like", "%" + self.filters.get("assigned_to") + "%")
for entry in ['company', 'status', 'priority', 'customer', 'project']:
for entry in ["company", "status", "priority", "customer", "project"]:
if self.filters.get(entry):
filters[entry] = self.filters.get(entry)
@@ -142,20 +149,20 @@ class IssueSummary(object):
self.get_summary_data()
for entity, data in self.issue_summary_data.items():
if self.filters.based_on == 'Customer':
row = {'customer': entity}
elif self.filters.based_on == 'Assigned To':
row = {'user': entity}
elif self.filters.based_on == 'Issue Type':
row = {'issue_type': entity}
elif self.filters.based_on == 'Issue Priority':
row = {'priority': entity}
if self.filters.based_on == "Customer":
row = {"customer": entity}
elif self.filters.based_on == "Assigned To":
row = {"user": entity}
elif self.filters.based_on == "Issue Type":
row = {"issue_type": entity}
elif self.filters.based_on == "Issue Priority":
row = {"priority": entity}
for status in self.statuses:
count = flt(data.get(status, 0.0))
row[scrub(status)] = count
row['total_issues'] = data.get('total_issues', 0.0)
row["total_issues"] = data.get("total_issues", 0.0)
for sla_status in self.sla_status_map.values():
value = flt(data.get(sla_status), 0.0)
@@ -174,36 +181,41 @@ class IssueSummary(object):
status = d.status
agreement_status = scrub(d.agreement_status)
if self.filters.based_on == 'Assigned To':
if self.filters.based_on == "Assigned To":
if d._assign:
for entry in json.loads(d._assign):
self.issue_summary_data.setdefault(entry, frappe._dict()).setdefault(status, 0.0)
self.issue_summary_data.setdefault(entry, frappe._dict()).setdefault(agreement_status, 0.0)
self.issue_summary_data.setdefault(entry, frappe._dict()).setdefault('total_issues', 0.0)
self.issue_summary_data.setdefault(entry, frappe._dict()).setdefault("total_issues", 0.0)
self.issue_summary_data[entry][status] += 1
self.issue_summary_data[entry][agreement_status] += 1
self.issue_summary_data[entry]['total_issues'] += 1
self.issue_summary_data[entry]["total_issues"] += 1
else:
field = self.field_map.get(self.filters.based_on)
value = d.get(field)
if not value:
value = _('Not Specified')
value = _("Not Specified")
self.issue_summary_data.setdefault(value, frappe._dict()).setdefault(status, 0.0)
self.issue_summary_data.setdefault(value, frappe._dict()).setdefault(agreement_status, 0.0)
self.issue_summary_data.setdefault(value, frappe._dict()).setdefault('total_issues', 0.0)
self.issue_summary_data.setdefault(value, frappe._dict()).setdefault("total_issues", 0.0)
self.issue_summary_data[value][status] += 1
self.issue_summary_data[value][agreement_status] += 1
self.issue_summary_data[value]['total_issues'] += 1
self.issue_summary_data[value]["total_issues"] += 1
self.get_metrics_data()
def get_metrics_data(self):
issues = []
metrics_list = ['avg_response_time', 'avg_first_response_time', 'avg_hold_time',
'avg_resolution_time', 'avg_user_resolution_time']
metrics_list = [
"avg_response_time",
"avg_first_response_time",
"avg_hold_time",
"avg_resolution_time",
"avg_user_resolution_time",
]
for entry in self.entries:
issues.append(entry.name)
@@ -211,7 +223,7 @@ class IssueSummary(object):
field = self.field_map.get(self.filters.based_on)
if issues:
if self.filters.based_on == 'Assigned To':
if self.filters.based_on == "Assigned To":
assignment_map = frappe._dict()
for d in self.entries:
if d._assign:
@@ -219,11 +231,15 @@ class IssueSummary(object):
for metric in metrics_list:
self.issue_summary_data.setdefault(entry, frappe._dict()).setdefault(metric, 0.0)
self.issue_summary_data[entry]['avg_response_time'] += d.get('avg_response_time') or 0.0
self.issue_summary_data[entry]['avg_first_response_time'] += d.get('first_response_time') or 0.0
self.issue_summary_data[entry]['avg_hold_time'] += d.get('total_hold_time') or 0.0
self.issue_summary_data[entry]['avg_resolution_time'] += d.get('resolution_time') or 0.0
self.issue_summary_data[entry]['avg_user_resolution_time'] += d.get('user_resolution_time') or 0.0
self.issue_summary_data[entry]["avg_response_time"] += d.get("avg_response_time") or 0.0
self.issue_summary_data[entry]["avg_first_response_time"] += (
d.get("first_response_time") or 0.0
)
self.issue_summary_data[entry]["avg_hold_time"] += d.get("total_hold_time") or 0.0
self.issue_summary_data[entry]["avg_resolution_time"] += d.get("resolution_time") or 0.0
self.issue_summary_data[entry]["avg_user_resolution_time"] += (
d.get("user_resolution_time") or 0.0
)
if not assignment_map.get(entry):
assignment_map[entry] = 0
@@ -234,7 +250,8 @@ class IssueSummary(object):
self.issue_summary_data[entry][metric] /= flt(assignment_map.get(entry))
else:
data = frappe.db.sql("""
data = frappe.db.sql(
"""
SELECT
{0}, AVG(first_response_time) as avg_frt,
AVG(avg_response_time) as avg_resp_time,
@@ -245,21 +262,30 @@ class IssueSummary(object):
WHERE
name IN %(issues)s
GROUP BY {0}
""".format(field), {'issues': issues}, as_dict=1)
""".format(
field
),
{"issues": issues},
as_dict=1,
)
for entry in data:
value = entry.get(field)
if not value:
value = _('Not Specified')
value = _("Not Specified")
for metric in metrics_list:
self.issue_summary_data.setdefault(value, frappe._dict()).setdefault(metric, 0.0)
self.issue_summary_data[value]['avg_response_time'] = entry.get('avg_resp_time') or 0.0
self.issue_summary_data[value]['avg_first_response_time'] = entry.get('avg_frt') or 0.0
self.issue_summary_data[value]['avg_hold_time'] = entry.get('avg_hold_time') or 0.0
self.issue_summary_data[value]['avg_resolution_time'] = entry.get('avg_resolution_time') or 0.0
self.issue_summary_data[value]['avg_user_resolution_time'] = entry.get('avg_user_resolution_time') or 0.0
self.issue_summary_data[value]["avg_response_time"] = entry.get("avg_resp_time") or 0.0
self.issue_summary_data[value]["avg_first_response_time"] = entry.get("avg_frt") or 0.0
self.issue_summary_data[value]["avg_hold_time"] = entry.get("avg_hold_time") or 0.0
self.issue_summary_data[value]["avg_resolution_time"] = (
entry.get("avg_resolution_time") or 0.0
)
self.issue_summary_data[value]["avg_user_resolution_time"] = (
entry.get("avg_user_resolution_time") or 0.0
)
def get_chart_data(self):
self.chart = []
@@ -273,47 +299,30 @@ class IssueSummary(object):
entity = self.filters.based_on
entity_field = self.field_map.get(entity)
if entity == 'Assigned To':
entity_field = 'user'
if entity == "Assigned To":
entity_field = "user"
for entry in self.data:
labels.append(entry.get(entity_field))
open_issues.append(entry.get('open'))
replied_issues.append(entry.get('replied'))
on_hold_issues.append(entry.get('on_hold'))
resolved_issues.append(entry.get('resolved'))
closed_issues.append(entry.get('closed'))
open_issues.append(entry.get("open"))
replied_issues.append(entry.get("replied"))
on_hold_issues.append(entry.get("on_hold"))
resolved_issues.append(entry.get("resolved"))
closed_issues.append(entry.get("closed"))
self.chart = {
'data': {
'labels': labels[:30],
'datasets': [
{
'name': 'Open',
'values': open_issues[:30]
},
{
'name': 'Replied',
'values': replied_issues[:30]
},
{
'name': 'On Hold',
'values': on_hold_issues[:30]
},
{
'name': 'Resolved',
'values': resolved_issues[:30]
},
{
'name': 'Closed',
'values': closed_issues[:30]
}
]
"data": {
"labels": labels[:30],
"datasets": [
{"name": "Open", "values": open_issues[:30]},
{"name": "Replied", "values": replied_issues[:30]},
{"name": "On Hold", "values": on_hold_issues[:30]},
{"name": "Resolved", "values": resolved_issues[:30]},
{"name": "Closed", "values": closed_issues[:30]},
],
},
'type': 'bar',
'barOptions': {
'stacked': True
}
"type": "bar",
"barOptions": {"stacked": True},
}
def get_report_summary(self):
@@ -326,41 +335,41 @@ class IssueSummary(object):
closed = 0
for entry in self.data:
open_issues += entry.get('open')
replied += entry.get('replied')
on_hold += entry.get('on_hold')
resolved += entry.get('resolved')
closed += entry.get('closed')
open_issues += entry.get("open")
replied += entry.get("replied")
on_hold += entry.get("on_hold")
resolved += entry.get("resolved")
closed += entry.get("closed")
self.report_summary = [
{
'value': open_issues,
'indicator': 'Red',
'label': _('Open'),
'datatype': 'Int',
"value": open_issues,
"indicator": "Red",
"label": _("Open"),
"datatype": "Int",
},
{
'value': replied,
'indicator': 'Grey',
'label': _('Replied'),
'datatype': 'Int',
"value": replied,
"indicator": "Grey",
"label": _("Replied"),
"datatype": "Int",
},
{
'value': on_hold,
'indicator': 'Grey',
'label': _('On Hold'),
'datatype': 'Int',
"value": on_hold,
"indicator": "Grey",
"label": _("On Hold"),
"datatype": "Int",
},
{
'value': resolved,
'indicator': 'Green',
'label': _('Resolved'),
'datatype': 'Int',
"value": resolved,
"indicator": "Green",
"label": _("Resolved"),
"datatype": "Int",
},
{
'value': closed,
'indicator': 'Green',
'label': _('Closed'),
'datatype': 'Int',
}
"value": closed,
"indicator": "Green",
"label": _("Closed"),
"datatype": "Int",
},
]