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[docs] Customize and tools docs completed

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Priya
2013-09-17 16:20:07 +05:30
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commit 1aeaa14b4b
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docs/user/support/docs.user.support.support_ticket.md
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@@ -7,6 +7,17 @@ Support Ticket is an incoming query from your Customer, usually via email or fro
> Tip: A dedicated support email id is a good way to integrate incoming queries via email. For example, you can send support queries to ERPNext at support@erpnext.com and it will automatically create a Support Ticket in the Web Notes system.
<br>
> Support > Support Ticket > New Support Ticket
![Support Ticket](img/support-ticket.png)
#### Discussion Thread
When a new email is fetched from your mailbox, a new Support Ticket record is created and an automatic reply is sent to the sender indicating the Support Ticket Number. The sender can send additional information to this email. All subsequent emails containing this Support Ticket number in the subject will be added to this Support Ticket thread. The sender can also add attachments to the email.