diff --git a/erpnext/config/hr.py b/erpnext/config/hr.py
index 0f009b826f5..342cc6ef4f7 100644
--- a/erpnext/config/hr.py
+++ b/erpnext/config/hr.py
@@ -18,6 +18,11 @@ def get_data():
 					"onboard": 1,
 					"dependencies": ["Employee"]
 				},
+				{
+					"type": "doctype",
+					"name": "Employee Group",
+					"dependencies": ["Employee"]
+				},
 				{
 					"type": "doctype",
 					"name": "Attendance",
diff --git a/erpnext/config/support.py b/erpnext/config/support.py
index c19dd423e63..f5d35cc9ee7 100644
--- a/erpnext/config/support.py
+++ b/erpnext/config/support.py
@@ -38,11 +38,6 @@ def get_data():
 		{
 			"label": _("Service Level Agreement"),
 			"items": [
-				{
-					"type": "doctype",
-					"name": "Employee Group",
-					"description": _("Support Team."),
-				},
 				{
 					"type": "doctype",
 					"name": "Service Level",
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index 91b718e86f2..2e23b09a401 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -1,1309 +1,348 @@
 {
- "allow_copy": 0, 
- "allow_events_in_timeline": 0, 
- "allow_guest_to_view": 0, 
- "allow_import": 1, 
- "allow_rename": 1, 
- "autoname": "naming_series:", 
- "beta": 0, 
- "creation": "2013-02-01 10:36:25", 
- "custom": 0, 
- "docstatus": 0, 
- "doctype": "DocType", 
- "document_type": "Setup", 
- "editable_grid": 0, 
- "engine": "InnoDB", 
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "naming_series:",
+ "creation": "2013-02-01 10:36:25",
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "engine": "InnoDB",
+ "field_order": [
+  "subject_section",
+  "naming_series",
+  "subject",
+  "customer",
+  "raised_by",
+  "cb00",
+  "status",
+  "service_level_agreement",
+  "priority",
+  "issue_type",
+  "sb_details",
+  "description",
+  "service_level_section",
+  "response_by",
+  "cb",
+  "agreement_status",
+  "resolution_by",
+  "response",
+  "mins_to_first_response",
+  "first_responded_on",
+  "additional_info",
+  "lead",
+  "contact",
+  "email_account",
+  "column_break_16",
+  "customer_name",
+  "project",
+  "company",
+  "section_break_19",
+  "resolution_details",
+  "column_break1",
+  "opening_date",
+  "opening_time",
+  "resolution_date",
+  "content_type",
+  "attachment",
+  "via_customer_portal"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "subject_section", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Subject", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "fa fa-flag", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
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-   "remember_last_selected_value": 0, 
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-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "subject_section",
+   "fieldtype": "Section Break",
+   "label": "Subject",
+   "options": "fa fa-flag"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "", 
-   "fetch_if_empty": 0, 
-   "fieldname": "naming_series", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Series", 
-   "length": 0, 
-   "no_copy": 1, 
-   "options": "ISS-.YYYY.-", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 1, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "naming_series",
+   "fieldtype": "Select",
+   "label": "Series",
+   "no_copy": 1,
+   "options": "ISS-.YYYY.-",
+   "print_hide": 1,
+   "set_only_once": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "subject", 
-   "fieldtype": "Data", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Subject", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 1, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "fieldname": "subject",
+   "fieldtype": "Data",
+   "in_global_search": 1,
+   "label": "Subject",
+   "reqd": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "customer", 
-   "fieldtype": "Link", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Customer", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "customer", 
-   "oldfieldtype": "Link", 
-   "options": "Customer", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 1, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "customer",
+   "fieldtype": "Link",
+   "in_global_search": 1,
+   "label": "Customer",
+   "oldfieldname": "customer",
+   "oldfieldtype": "Link",
+   "options": "Customer",
+   "print_hide": 1,
+   "search_index": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "depends_on": "eval:doc.__islocal", 
-   "fetch_if_empty": 0, 
-   "fieldname": "raised_by", 
-   "fieldtype": "Data", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 1, 
-   "in_standard_filter": 0, 
-   "label": "Raised By (Email)", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "raised_by", 
-   "oldfieldtype": "Data", 
-   "options": "Email", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "depends_on": "eval:doc.__islocal",
+   "fieldname": "raised_by",
+   "fieldtype": "Data",
+   "in_global_search": 1,
+   "in_list_view": 1,
+   "label": "Raised By (Email)",
+   "oldfieldname": "raised_by",
+   "oldfieldtype": "Data",
+   "options": "Email"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "cb00", 
-   "fieldtype": "Column Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
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-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "cb00",
+   "fieldtype": "Column Break"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "Open", 
-   "fetch_if_empty": 0, 
-   "fieldname": "status", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 1, 
-   "in_standard_filter": 1, 
-   "label": "Status", 
-   "length": 0, 
-   "no_copy": 1, 
-   "oldfieldname": "status", 
-   "oldfieldtype": "Select", 
-   "options": "Open\nReplied\nHold\nClosed", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
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-   "reqd": 0, 
-   "search_index": 1, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "default": "Open",
+   "fieldname": "status",
+   "fieldtype": "Select",
+   "in_list_view": 1,
+   "in_standard_filter": 1,
+   "label": "Status",
+   "no_copy": 1,
+   "oldfieldname": "status",
+   "oldfieldtype": "Select",
+   "options": "Open\nReplied\nHold\nClosed",
+   "search_index": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "Medium", 
-   "depends_on": "", 
-   "fetch_if_empty": 0, 
-   "fieldname": "priority", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 1, 
-   "label": "Priority", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "Low\nMedium\nHigh", 
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-   "reqd": 1, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "default": "Medium",
+   "fieldname": "priority",
+   "fieldtype": "Select",
+   "in_standard_filter": 1,
+   "label": "Priority",
+   "options": "Low\nMedium\nHigh",
+   "reqd": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "issue_type", 
-   "fieldtype": "Link", 
-   "hidden": 0, 
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-   "in_filter": 0, 
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-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "issue_type",
+   "fieldtype": "Link",
+   "label": "Issue Type",
+   "options": "Issue Type"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 1, 
-   "collapsible_depends_on": "eval:doc.status!=\"Closed\"", 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "sb_details", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
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-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "collapsible": 1,
+   "collapsible_depends_on": "eval:doc.status!=\"Closed\"",
+   "fieldname": "sb_details",
+   "fieldtype": "Section Break",
+   "label": "Details"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
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-   "fetch_if_empty": 0, 
-   "fieldname": "description", 
-   "fieldtype": "Text Editor", 
-   "hidden": 0, 
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-   "in_global_search": 1, 
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-   "label": "Description", 
-   "length": 0, 
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-   "oldfieldtype": "Text", 
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-   "print_hide": 0, 
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-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "fieldname": "description",
+   "fieldtype": "Text Editor",
+   "in_global_search": 1,
+   "label": "Description",
+   "oldfieldname": "problem_description",
+   "oldfieldtype": "Text"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 1, 
-   "columns": 0, 
-   "depends_on": "eval: doc.service_level_agreement", 
-   "fetch_if_empty": 0, 
-   "fieldname": "service_level_section", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
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-   "in_filter": 0, 
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-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "collapsible": 1,
+   "depends_on": "eval: doc.service_level_agreement",
+   "fieldname": "service_level_section",
+   "fieldtype": "Section Break",
+   "label": "Service Level"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
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-   "fieldname": "service_level_agreement", 
-   "fieldtype": "Link", 
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-   "in_filter": 0, 
-   "in_global_search": 0, 
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-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "service_level_agreement",
+   "fieldtype": "Link",
+   "label": "Service Level Agreement",
+   "options": "Service Level Agreement"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "response_by", 
-   "fieldtype": "Datetime", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
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-   "search_index": 0, 
-   "set_only_once": 0, 
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-  }, 
+   "fieldname": "response_by",
+   "fieldtype": "Datetime",
+   "label": "Response By",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
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-   "options": "fa fa-pushpin", 
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-  }, 
+   "collapsible": 1,
+   "fieldname": "cb",
+   "fieldtype": "Column Break",
+   "options": "fa fa-pushpin",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
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-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "Ongoing", 
-   "fetch_if_empty": 0, 
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-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "depends_on": "eval:!doc.__islocal",
+   "fieldname": "resolution_date",
+   "fieldtype": "Datetime",
+   "label": "Resolution Date",
+   "no_copy": 1,
+   "oldfieldname": "resolution_date",
+   "oldfieldtype": "Date",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
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-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "content_type",
+   "fieldtype": "Data",
+   "hidden": 1,
+   "label": "Content Type"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
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-   "fieldname": "attachment", 
-   "fieldtype": "Attach", 
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-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "attachment",
+   "fieldtype": "Attach",
+   "hidden": 1,
+   "label": "Attachment"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "via_customer_portal", 
-   "fieldtype": "Check", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Via Customer Portal", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
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-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
+   "fieldname": "via_customer_portal",
+   "fieldtype": "Check",
+   "label": "Via Customer Portal"
   }
- ], 
- "has_web_view": 0, 
- "hide_toolbar": 0, 
- "icon": "fa fa-ticket", 
- "idx": 7, 
- "in_create": 0, 
- "is_submittable": 0, 
- "issingle": 0, 
- "istable": 0, 
- "max_attachments": 0, 
- "modified": "2019-04-23 18:04:42.039620", 
+ ],
+ "icon": "fa fa-ticket",
+ "idx": 7,
+ "modified": "2019-05-03 11:11:50.495619",
  "modified_by": "Administrator",
- "module": "Support", 
- "name": "Issue", 
- "owner": "Administrator", 
+ "module": "Support",
+ "name": "Issue",
+ "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Support Team", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 0, 
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Support Team",
+   "share": 1,
    "write": 1
   }
- ], 
- "quick_entry": 1, 
- "read_only": 0, 
- "search_fields": "status,customer,subject,raised_by", 
- "show_name_in_global_search": 0, 
- "sort_order": "ASC", 
- "timeline_field": "customer", 
- "title_field": "subject", 
- "track_changes": 0, 
- "track_seen": 1, 
- "track_views": 0
+ ],
+ "quick_entry": 1,
+ "search_fields": "status,customer,subject,raised_by",
+ "sort_order": "ASC",
+ "timeline_field": "customer",
+ "title_field": "subject",
+ "track_seen": 1
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/service_level.json b/erpnext/support/doctype/service_level/service_level.json
index 2dd335e2cca..9dc1a8d373f 100644
--- a/erpnext/support/doctype/service_level/service_level.json
+++ b/erpnext/support/doctype/service_level/service_level.json
@@ -1,488 +1,118 @@
 {
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
  "autoname": "field:service_level",
- "beta": 0,
  "creation": "2018-11-19 12:44:30.407502",
- "custom": 0,
- "docstatus": 0,
  "doctype": "DocType",
- "document_type": "",
  "editable_grid": 1,
  "engine": "InnoDB",
+ "field_order": [
+  "service_level",
+  "employee_group",
+  "column_break_2",
+  "holiday_list",
+  "response_and_resoution_time",
+  "response_time",
+  "resolution_time",
+  "column_break_9",
+  "response_time_period",
+  "resolution_time_period",
+  "section_break_01",
+  "support_and_resolution"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
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    "fieldname": "service_level",
    "fieldtype": "Data",
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    "label": "Level",
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    "reqd": 1,
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    "fieldname": "column_break_2",
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-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Column Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "holiday_list",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Holiday List (ignored during SLA calculation)",
-   "length": 0,
-   "no_copy": 0,
    "options": "Holiday List",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
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-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   },
   {
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-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "employee_group",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Employee Group",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Employee Group",
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-   "reqd": 1,
-   "search_index": 0,
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-   "unique": 0
+   "options": "Employee Group"
   },
   {
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-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
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    "fieldname": "response_and_resoution_time",
    "fieldtype": "Section Break",
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-   "in_filter": 0,
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-   "in_standard_filter": 0,
-   "label": "Response and Resoution Time",
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-   "reqd": 0,
-   "search_index": 0,
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-   "translatable": 0,
-   "unique": 0
+   "label": "Response and Resoution Time"
   },
   {
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-   "allow_on_submit": 0,
-   "bold": 0,
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    "fieldname": "response_time",
    "fieldtype": "Int",
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-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Response Time",
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-   "reqd": 1,
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-   "unique": 0
+   "reqd": 1
   },
   {
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-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
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-   "depends_on": "",
    "fieldname": "resolution_time",
    "fieldtype": "Int",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Resolution Time",
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-   "no_copy": 0,
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-   "reqd": 1,
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-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   },
   {
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-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
    "fieldname": "column_break_9",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
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-   "precision": "",
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-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Column Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
    "fieldname": "response_time_period",
    "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Response Time Period",
-   "length": 0,
-   "no_copy": 0,
    "options": "Hour\nDay\nWeek",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
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-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "resolution_time_period",
    "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Resolution Time Period",
-   "length": 0,
-   "no_copy": 0,
    "options": "Hour\nDay\nWeek",
-   "permlevel": 0,
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-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
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-   "remember_last_selected_value": 0,
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-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
    "fieldname": "section_break_01",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Support and Resolution",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
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-   "reqd": 0,
-   "search_index": 0,
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-   "translatable": 0,
-   "unique": 0
+   "label": "Support and Resolution"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "support_and_resolution",
    "fieldtype": "Table",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Support and Resolution",
-   "length": 0,
-   "no_copy": 0,
    "options": "Service Day",
-   "permlevel": 0,
-   "precision": "",
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-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
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-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   }
  ],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-03-04 12:55:53.215841",
+ "modified": "2019-05-03 01:09:43.571945",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Service Level",
- "name_case": "",
  "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0,
-   "cancel": 0,
    "create": 1,
    "delete": 1,
    "email": 1,
    "export": 1,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "System Manager",
-   "set_user_permissions": 0,
    "share": 1,
-   "submit": 0,
    "write": 1
   }
  ],
- "quick_entry": 0,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
  "sort_field": "modified",
- "sort_order": "DESC",
- "track_changes": 0,
- "track_seen": 0,
- "track_views": 0
+ "sort_order": "DESC"
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
index 884e3eb52fe..66ec2f3ef23 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
@@ -17,5 +17,16 @@ frappe.ui.form.on('Service Level Agreement', {
 				frm.refresh();
 			}
 		});
-	}
+	},
+
+	customer: function(frm) {
+		frm.doc.service_level_agreement_name = null;
+		frm.doc.service_level_agreement_name = frm.doc.priority + ': ' + frm.doc.customer;
+	},
+
+	default_service_level_agreement: function(frm) {
+		frm.doc.service_level_agreement_name = null;
+		frm.doc.service_level_agreement_name = frm.doc.priority + ': Default Service Level Agreement';
+	},
+
 });
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
index 27d7ad5ae2f..67400a12880 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
@@ -1,764 +1,207 @@
 {
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
- "autoname": "Prompt",
- "beta": 0,
+ "autoname": "field:service_level_agreement_name",
  "creation": "2018-12-26 21:08:15.448812",
- "custom": 0,
- "docstatus": 0,
  "doctype": "DocType",
- "document_type": "",
  "editable_grid": 1,
  "engine": "InnoDB",
+ "field_order": [
+  "service_level_agreement_name",
+  "customer",
+  "default_service_level_agreement",
+  "holiday_list",
+  "column_break_2",
+  "service_level",
+  "priority",
+  "employee_group",
+  "agreement_details_section",
+  "start_date",
+  "agreement_status",
+  "column_break_7",
+  "end_date",
+  "response_and_resolution_time_section",
+  "response_time",
+  "resolution_time",
+  "column_break_16",
+  "response_time_period",
+  "resolution_time_period",
+  "support_and_resolution_section_break",
+  "support_and_resolution"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "default": "",
    "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
    "fieldname": "customer",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Customer",
-   "length": 0,
-   "no_copy": 0,
    "options": "Customer",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
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-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "set_only_once": 1
   },
   {
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-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval: !doc.customer",
-   "fetch_if_empty": 0,
    "fieldname": "default_service_level_agreement",
    "fieldtype": "Check",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Default Service Level Agreement",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
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-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "set_only_once": 1
   },
   {
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-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "service_level",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Service Level",
-   "length": 0,
-   "no_copy": 0,
    "options": "Service Level",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
    "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "set_only_once": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fetch_from": "service_level.holiday_list",
-   "fetch_if_empty": 0,
    "fieldname": "holiday_list",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Holiday List",
-   "length": 0,
-   "no_copy": 0,
    "options": "Holiday List",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
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-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "read_only": 1
   },
   {
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-   "allow_in_quick_entry": 0,
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-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
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    "fieldname": "column_break_2",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
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-   "precision": "",
-   "print_hide": 0,
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-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Column Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
-   "fetch_from": "service_level.priority",
-   "fetch_if_empty": 0,
    "fieldname": "priority",
-   "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
+   "fieldtype": "Select",
    "label": "Priority",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "options": "Low\nMedium\nHigh",
+   "reqd": 1,
+   "set_only_once": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fetch_from": "service_level.employee_group",
-   "fetch_if_empty": 0,
    "fieldname": "employee_group",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Employee Group",
-   "length": 0,
-   "no_copy": 0,
    "options": "Employee Group",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
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-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
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-   "unique": 0
+   "read_only": 1
   },
   {
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-   "bold": 0,
-   "collapsible": 0,
-   "collapsible_depends_on": "",
-   "columns": 0,
    "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
    "fieldname": "agreement_details_section",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Agreement Details",
-   "length": 0,
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-   "reqd": 0,
-   "search_index": 0,
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-   "translatable": 0,
-   "unique": 0
+   "label": "Agreement Details"
   },
   {
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-   "allow_on_submit": 0,
-   "bold": 0,
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    "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
    "fieldname": "start_date",
    "fieldtype": "Date",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Start Date",
-   "length": 0,
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-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Start Date"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
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    "default": "Active",
    "depends_on": "eval: !doc.default_service_level_agreement",
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    "fieldname": "agreement_status",
    "fieldtype": "Select",
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    "label": "Agreement Status",
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    "options": "Active\nExpired",
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+   "read_only": 1
   },
   {
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    "depends_on": "eval: !doc.default_contract",
-   "fetch_if_empty": 0,
    "fieldname": "column_break_7",
-   "fieldtype": "Column Break",
-   "hidden": 0,
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+   "fieldtype": "Column Break"
   },
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    "depends_on": "eval: !doc.default_service_level_agreement",
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    "fieldname": "end_date",
    "fieldtype": "Date",
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+   "label": "End Date"
   },
   {
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    "fieldname": "response_and_resolution_time_section",
    "fieldtype": "Section Break",
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+   "label": "Response and Resolution Time"
   },
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    "fieldname": "response_time",
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   {
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    "fetch_from": "service_level.resolution_time",
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    "fieldname": "resolution_time",
    "fieldtype": "Int",
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    "label": "Resolution Time",
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    "fieldname": "column_break_16",
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    "fieldname": "resolution_time_period",
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-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Support and Resolution"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "support_and_resolution",
    "fieldtype": "Table",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Support and Resolution",
-   "length": 0,
-   "no_copy": 0,
    "options": "Service Day",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "read_only": 1
+  },
+  {
+   "fieldname": "service_level_agreement_name",
+   "fieldtype": "Data",
+   "label": "Service Level Agreement Name",
+   "read_only": 1,
+   "unique": 1
   }
  ],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-03-17 22:36:53.576464",
+ "modified": "2019-05-03 01:50:47.135540",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Service Level Agreement",
- "name_case": "",
  "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0,
-   "cancel": 0,
    "create": 1,
    "delete": 1,
    "email": 1,
    "export": 1,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "System Manager",
-   "set_user_permissions": 0,
    "share": 1,
-   "submit": 0,
    "write": 1
   },
   {
-   "amend": 0,
-   "cancel": 0,
    "create": 1,
    "delete": 1,
    "email": 1,
    "export": 1,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "All",
-   "set_user_permissions": 0,
    "share": 1,
-   "submit": 0,
    "write": 1
   }
  ],
- "quick_entry": 0,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
  "sort_field": "modified",
  "sort_order": "DESC",
- "track_changes": 1,
- "track_seen": 0,
- "track_views": 0
+ "track_changes": 1
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
index 911d06905b3..a4db83563ad 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -16,6 +16,9 @@ class ServiceLevelAgreement(Document):
 				frappe.throw(_("A Default Service Level Agreement already exists."))
 
 	def validate(self):
+		if not frm.doc.customer and not frm.doc.default_service_level_agreement:
+			frappe.throw(_("Select a Customer or set as Default Service Level Agreement."))
+
 		if not self.default_service_level_agreement:
 			if not (self.start_date and self.end_date):
 				frappe.throw(_("Enter Start and End Date for the Agreement."))